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The experience and expertise of some of the Triaster Consulting Team
Triaster engagements are led and delivered by senior analysts and management-system specialists with substantial real-world experience and deep quality expertise. Our clients are not passed between a rotating bench of consultants. We first understand the organisation, its operating environment and the outcomes it needs to achieve. We then assemble the right team for the engagement, drawing on carefully selected Triaster staff and trusted associate consultants.
Principal Consultants have at least 20 years experience in an internal or external business consulting role in the fields of Management Systems, Process Management and Improvement or related disciplines.
Michael Cousins
Founder and Managing Director
Principal Consultant
Michael has spent 32 years helping organisations understand and improve how work actually happens, and leads Triaster's QMS adoption consulting practice. He holds a PhD in Mathematics and is a Fellow of the Chartered Quality Institute (FCQI).
QMS adoption strategy, Process architecture, Leadership engagement
Defence
English
EU and UK
Kiryl Tsitsiankou
Founding Service Lead
Kiryl is the Founding Service Lead and has led Triaster's expansion into the EU from day one. He is the driving force behind the development of Triaster's consulting service catalogue, and as well as overseeing and assisting with delivery, he is focused on ensuring every Triaster client receives full value from their investment with us.
Business analysis, Process modelling
Finance
English, Belarussian, German, Russian, Mandarin
EU
Matt Burrowes
Service Lead
Matt has worked for over ten years on the Triaster team and is expert in the customer facing processes such as fulfilment, support and customer success.
Process analysis, QMS content design
Construction
English
UK coverage
Paul Elson-Vining
Principal Consultant
Otherwise known as "Process Paul", Paul has worked in process consultancy for 15 years and is a true expert in all aspects of process management, a clearly essential discipline for the Process Approach. He has personally been involved in over 100 Process Approach initiatives globally. With a logical approach, he can understand the key elements that customers require in their business process.
All things Process, Facilitation
Public Sector
English
UK
- Chartered Management Institute Level 7 Diploma in Professional Consulting
- IRCA certified Lead Auditor for the 9001:2015
- QMS Internal Auditor
- GASQ Certified GDPR Practitioner
- TickIt Plus Practitioner
- TPMA Certified Training Practitioner
- Microsoft Certified Technical Specialist in Visio
- LCS Lean Foundation (Yellow Belt)
Linda Spinks
Principal Consultant
Linda has worked at the University of Cambridge since 2004, first as a Business Analyst and more recently as Continuous Improvement Lead. A Lean Six Sigma Black Belt, she has been delivering Lean and Continuous Improvement training to staff across the collegiate University since 2017, and works with teams to improve their processes. She is an active member of the LeanHE Global community, as a member of the England and Wales, European and Global steering groups and by presenting at conferences. She has contributed to two books in collaboration with colleagues in the community. Her strength is connecting with people without blinding them with buzzwords and methodologies.
Lean and Continuous Improvement, Training and facilitation, Business analysis
Higher Education and Not for Profit
English
UK
- Lean Six Sigma Black Belt
- Lean Competency System (LCS) accredited trainer, certificated training to practitioner level
Eve van Dijk
Consultant
Eve joined the Triaster team in 2025 following her legal training. She believes QMS disciplines can add massive value to the legal profession and sees it as a sector that is ripe for change, especially with the emergence of conversational AI. She holds a Master of Law.
Process governance, Stakeholder facilitation
Legal
English
EU
Kate Walker
Consultant
Trained as a GP, Kate has deep operational experience of public and private health care processes and management. She holds an MD.
Medical administration and regulated processes
Health
English, Russian, Belarussian
UK and EU
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Whether your QMS is drifting, you are preparing for an ISO audit, or you want practical help with your process content, the fastest way forward is a conversation.